Privacy Policy | Quasar Laser Cleaning

Who is responsible for your information

Quasar Laser Cleaning is a trading name of Quasar Core Ltd. Quasar Core Ltd is responsible for personal data collected through this website and through enquiries made to the business.

Quasar Core Ltd is registered in England and Wales under company number 16401573. Its registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Website: quasarlasercleaning.co.uk
Email: info@quasarlasercleaning.co.uk

Information we may collect

Depending on how you contact us and the nature of your enquiry, we may collect:

your name and company name;
your email address and telephone number;
the project or service location;
your preferred contact method;
your enquiry or project description;
information you voluntarily provide during communications; and
basic technical and security logs associated with use of the website.

How we collect information

We may collect information when you:

submit the website enquiry form;
contact us by email, telephone, WhatsApp or another direct communication method;
request a quotation or test clean; or
discuss a potential or existing project with us.

Why we use personal information

We may use personal information to:

respond to enquiries and assess proposed work;
prepare quotations and arrange site visits or test cleans;
provide services and communicate with customers;
maintain appropriate project and business records;
meet legal, accounting and regulatory obligations;
protect the website and business against security threats, misuse and fraud; and
understand website usage where analytics consent has been granted.

Our lawful bases

The lawful basis depends on why the information is being used. We may rely on:

steps before entering a contract, such as assessing an enquiry or preparing a quotation;
performance of a contract, where information is needed to provide agreed services;
legitimate interests, including operating the business, maintaining records, responding to enquiries and protecting our systems, provided those interests do not override your rights;
legal obligations, including accounting, tax and regulatory requirements; and
consent, where consent is required, including optional website analytics.

We do not sell personal information. We may share information only where reasonably necessary with:

Formspree, which processes submissions from our website enquiry form;
Netlify, which hosts this website;
Google Analytics, but only after you grant analytics consent;
email and communications providers;
accountants, legal advisers or contractors where their involvement is necessary; and
public authorities where disclosure is required by law.

These providers may process information on our behalf or for their own lawful operational purposes, subject to their terms and privacy obligations.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to use providers that apply appropriate safeguards, such as an adequacy decision, approved contractual protections or another lawful transfer mechanism.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Enquiry information that does not lead to work will not be retained indefinitely. Customer, project, accounting and legal records may be kept for longer where needed to perform services, resolve issues, establish legal rights or meet statutory obligations.

Your UK GDPR rights

Depending on the circumstances, you may have the right to:

request access to your personal information;
ask us to correct inaccurate or incomplete information;
ask us to erase information;
restrict or object to certain processing;
receive certain information in a portable format; and
withdraw consent at any time where processing relies on consent.

These rights are subject to legal conditions and exemptions. To make a request, email info@quasarlasercleaning.co.uk. We may need to verify your identity before responding.

You may also complain to the UK Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk.

Security

We use reasonable administrative and technical measures intended to protect personal information. No website, email service or internet transmission can be guaranteed completely secure, so information should not be sent to us if it is not needed for the enquiry.

Third-party links

Our website may link to websites operated by other organisations. We do not control those websites or their privacy practices. You should review their privacy information before providing personal information to them.

Changes to this policy

We may update this policy when our services, legal obligations or service providers change. The latest version will be published on this page with an updated date.